/ Categories: CVUSD, Parents

NEW: Canvas Support Hotline and Chat - Coming Soon!

To help meet the demand of Canvas related queries, CVUSD has implemented a new Canvas support hotline and online chat feature. This hotline and chat will be available soon - and will go directly to Canvas support (not CVUSD staff) and is available 24-7 to all staff and parents/guardians, as well as students who are 18 years of age and older.

To access the phone number and chat line, login to your staff or Parent/Observer account and click on Help in the far left sidebar:

The Canvas hotline and chat support are available to all staff and parents/guardians, as well as students 18 or over. Due to FERPA requirements, students under 18 will either need a parent or guardian to call, or will need to continue to use the CVUSD Student Help Desk phone line available at: 805-498-0527 from Monday through Friday between the hours of 8am and 7pm.

All non-Canvas related technology inquiries may also continue to be directed to the District's dedicated Technology Services team.

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